Shipping Policy

At Glowith Global Sdn Bhd (Reg. No.: 1573903-W), we aim to provide a smooth and reliable shipping experience for all customers, whether you are shopping within Malaysia or internationally. Every item is carefully packed and dispatched to ensure it reaches you in optimal condition.

1. Domestic Shipping (Within Malaysia)

We offer competitive and convenient shipping options across Malaysia. Our goal is to ensure timely delivery to your doorstep, whether you reside in the city or more remote areas.

• Free Shipping: Orders of RM149.00 and above qualify for free shipping.

• Standard Shipping Fee: Orders totaling RM148.00 and below incur a standard shipping charge of RM10.

• We partner with trusted courier services to guarantee safe and timely delivery.

2. International Shipping

For customers outside Malaysia, we provide personalized assistance to calculate shipping costs and estimated delivery times.

• Please contact us at [email protected] for international orders.

• Our team will guide you through placing your order and arranging delivery through the most reliable courier options.

3. Size Exchange

To help you select the correct size, we strongly recommend consulting our size chart and taking accurate measurements before purchasing. While we generally do not offer refunds, we provide a 14-day size exchange policy under the following conditions:

• Exchanges must be for the same item in a different size (e.g., Size 0 → Size 1), subject to stock availability.

• Items must be returned in original, unworn, and saleable condition, with tags and packaging intact.

• Customers are responsible for the cost of returning items to our headquarters.

• Once received and inspected, we will process the size exchange promptly.

• To initiate an exchange, please contact [email protected], and our customer support team will guide you through the next steps.

4. Color Accuracy

We strive to display our products as accurately as possible, but please note that slight variations in color may occur due to:

• Screen resolution and device type.

• Ambient lighting conditions during viewing.

These minor differences are normal and should not be considered defects. We encourage customers to keep this in mind when making their purchase.

5. Order Processing

Once your order is placed, our team will carefully process and prepare your items for shipment.

• Orders are typically processed within a few business days.

• During weekends, peak seasons, or public holidays, processing times may be slightly longer.

• After your order has been dispatched, you will receive an email confirmation with tracking details to monitor your delivery.

We appreciate your patience and understanding as we ensure every order meets our quality standards before leaving our facility.