Privacy Policy

At Glowith Global Sdn Bhd (Reg. No.: 1573903-W), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, social media, online store, or customer support. Our goal is to maintain transparency and give you confidence that your data is handled responsibly and securely.

1. Information We Collect

When you interact with Glowith Global, we may collect personal information that you voluntarily provide, as well as information automatically collected during your interaction with our services.

• Personal information may include your name, phone number, email address, shipping and billing addresses, and payment details.

• Additional information may be collected when you create an account, subscribe to newsletters, participate in promotions, or contact our customer service team.

• Automatically collected data may include your IP address, browser type, device details, pages visited, and time spent on our website. These insights help us improve your experience and ensure our website functions smoothly.

2. How We Use Your Data

Your personal data is collected and used responsibly for clear, legitimate purposes.

• To process, fulfill, and deliver orders.

• To communicate order updates, invoices, receipts, and respond to customer support inquiries.

• To manage returns, exchanges, and refunds where applicable.

• To send marketing communications, only if you have provided consent. You may unsubscribe at any time.

3. Data Sharing with Third Parties

We do not sell, rent, or disclose your personal information to unauthorized parties. However, to operate effectively, we may share necessary information with trusted partners:

• Payment gateways for secure transaction processing.

• Courier and logistics providers to ensure timely delivery.

• Web hosting, analytics, or marketing service providers for operational purposes.

All third-party service providers are contractually obligated to keep your information confidential and secure.

4. Data Security

We take strong measures to protect your data and maintain confidentiality.

• Our website uses SSL encryption to safeguard sensitive transactions.

• Access to personal information is restricted to authorized personnel trained in data confidentiality.

While we implement industry-standard safeguards, no electronic storage or transmission method can be guaranteed as 100% secure.

5. Your Rights

In compliance with Malaysia’s Personal Data Protection Act (PDPA), you have rights regarding your personal data:

• Access the personal data we hold about you.

• Request corrections to any inaccuracies.

• Request deletion of your information, subject to legal obligations.

To exercise these rights or inquire about your data, contact us, and we will respond within a reasonable timeframe.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy.

• For registered accounts, your profile and order history will be maintained unless you request deletion.

• Certain records may be retained to comply with legal, financial, or auditing requirements.

7. Third-Party Links

Our website may contain links to third-party websites for convenience.

• Glowith Global is not responsible for the privacy practices or content of external sites.

• We encourage you to review third-party privacy policies before submitting personal information.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in practices, technology, or legal requirements.

• Any revisions will be posted on this page with an updated effective date.

• We encourage you to review this policy periodically to stay informed about how your personal data is protected.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact our customer service team. We are committed to supporting your rights and ensuring your information is handled appropriately.

Glowith Global Sdn Bhd (Reg. No.: 1573903-W)
8, Jalan 51A/225A, PJCT, Section 51A,
46100 Petaling Jaya, Selangor, Malaysia

📧 Email: [email protected]