Return Policy

At Glowith Global Sdn Bhd (Reg. No.: 1573903-W), we are committed to providing high-quality products and ensuring customer satisfaction. While we strive to meet your expectations with every purchase, we understand that there may be occasions where a return or exchange is necessary. This policy aims to provide clear guidance and transparency for a seamless shopping experience.

1. Eligibility for Returns & Exchanges

To qualify for a return or exchange, items must be returned within seven (7) days from the date of delivery and meet the following conditions:

• The item is unused, unworn, unwashed, and unaltered.

• The item remains in its original condition with all tags, labels, and packaging intact.

• A valid proof of purchase is provided.

Items that do not meet these conditions will not be accepted for return or exchange.

2. Non-Returnable & Non-Exchangeable Items

For hygiene, safety, and promotional reasons, certain items cannot be returned or exchanged. These include:

• Accessories.

• Undergarments.

• Final-sale or clearance items.

• Products purchased during promotional events, unless otherwise specified.

3. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer service team by email at [email protected]. Your email should include:

• Your order number.

• The item(s) you wish to return or exchange.

• A brief reason for the request.

Once your request is reviewed and approved, our team will provide detailed instructions on how to proceed.

4. Return Shipping & Costs

Unless the return is due to a defective product, an incorrect order, or an error on our part, customers are responsible for the return shipping costs.

• Customers must use a trackable shipping service for all returns.

• Glowith Global cannot be held responsible for parcels lost in transit.

• Returns arriving damaged due to improper packaging will not be eligible for a refund or exchange.

5. Refunds, Exchanges & Store Credit

Once we receive and inspect the returned items, you will be notified regarding the approval or rejection of your request. If approved, you may choose one of the following options:

• Exchange – subject to stock availability.

• Store Credit – issued for future purchases.

• Refund – processed via the original payment method (allow several working days depending on your bank or payment provider).

6. Right to Refuse Returns

Glowith Global reserves the right to reject any return or exchange that does not comply with this policy.

• Items returned without prior approval will not be accepted.

• Products failing to meet the eligibility criteria will be returned to the customer at their expense.

7. Contact Us

For any inquiries, clarifications, or assistance regarding returns or exchanges, please contact our customer service team:

Glowith Global Sdn Bhd (Reg. No.: 1573903-W)
8, Jalan 51A/225A, PJCT, Section 51A,
46100 Petaling Jaya, Selangor, Malaysia

📧 Email: [email protected]